The client, a major global media company, manages approximately 40,000 endpoints across a complex organizational structure comprising 64 distinct IT support groups. With around 4,000 device refreshes required each year, the organization needed to modernize its provisioning and refresh processes without disrupting operations across dozens of independent teams.
The organization increased annual refresh completion from 47% to 150%, exceeding its target for the first time and achieving it by Q3 2025.
Hardware failure tickets were reduced by 74% (180 to 46 per month) as the refresh model shifted from reactive replacements to proactive prioritization.
User response rates rose from 50% to 92%, device recovery doubled, and migration time dropped by 25% - streamlining refresh across 64 IT groups.
Migration from SCCM Golden Master imaging to Microsoft Intune and Windows Autopilot, enabling zero-touch deployment with up-to-date, secure device configuration at first boot.
Implementation of OneDrive data migration and user-based application deployment to streamline device swaps and reduce manual intervention.
Full lifecycle management of the PC refresh program, including forecasting, procurement, deployment, health-based prioritization, and decommissioning.