HOW WE DO IT
Delivering enterprise-grade IT services through our proven methodology of dedicated expertise, proprietary systems, and global reach. From mission-critical data centers to end-users and cloud solutions, we provide the IT Services that keep your organization running efficiently and securely.
Excellence Through Experience
Built on five decades of supporting the most demanding IT environments globally, our service delivery infrastructure is uniquely designed to meet rigorous SLA standards, strict IP protection protocols, and complex reporting requirements. Whether managing data centers for global banks or providing end-user support for growing enterprises, we deliver consistent, reliable service across all technology environments.
In-Country Global Reach
Global Infrastructure & Expertise
Our direct labor workforce of 600+ certified professionals operates across 60 countries through 15 regional hubs and 100+ forward stocking locations. This infrastructure ensures consistent service delivery and rapid response times for both data center operations and end-user support worldwide.
Proprietary Systems
Unified Service Management
Through our proprietary eMaintech system, we deliver seamless ticket management, smart routing, and comprehensive reporting across all service areas. This integrated approach ensures efficient resolution paths whether you're managing critical data center incidents or end-user support requests.
Breadth & Depth of Expertise
Vendor-Neutral Solutions
As an independent services organization, we provide unbiased support across all major platforms and manufacturers. From enterprise data center hardware to end-user devices and cloud infrastructure, our expertise spans the full spectrum of modern IT environments.
Our Proven Service Delivery Framework
Through decades of supporting mission-critical environments, we’ve developed a comprehensive service delivery model that ensures consistent, high-quality support across all technology domains. Our framework combines skilled professionals, advanced systems, and established processes to deliver exceptional results.
Unified Service Management
Smart Resource Allocation
Proactive Monitoring & Support
Comprehensive Reporting & Analysis
Our proprietary eMaintech platform coordinates all aspects of service delivery, from initial request through resolution, providing real-time visibility and control.
Automated smart routing matches the right expertise to each task, optimizing response times and service quality across our global network.
24/7 monitoring and management across all environments, from data centers to end-user systems, identifying and resolving issues before they impact operations.
Detailed performance metrics and trending analysis provide actionable insights to continuously improve service delivery and operational efficiency.
Our Proven Service Delivery Framework
Through decades of supporting mission-critical environments, we’ve developed a comprehensive service delivery model that ensures consistent, high-quality support across all technology domains. Our framework combines skilled professionals, advanced systems, and established processes to deliver exceptional results.
Unified Service Management
Unified Service Management
Smart Resource Allocation
Smart Resource Allocation
Proactive Monitoring & Support
Proactive Monitoring & Support
Comprehensive Reporting & Analysis
Comprehensive Reporting & Analysis
Service Implementation Excellence
Successful IT service delivery begins with thorough planning and precise implementation. Our proven onboarding methodology, refined over five decades of supporting mission-critical environments, ensures seamless integration of our services into your operations. Through structured phases and clear communication channels, we establish the foundation for long-term service excellence.
Discovery & Assessment
Comprehensive evaluation of your current environment, technical requirements, and business objectives. We map existing processes, identify critical systems, and establish key performance indicators.
Solution Design
Development of detailed service delivery framework tailored to your needs, including SLA definitions, escalation paths, and resource allocation. Our team configures eMaintech to align with your specific requirements.
Implementation Planning
Creation of detailed transition roadmap, including risk mitigation strategies, testing protocols, and staff training plans. We establish communication protocols and define key stakeholder responsibilities.
Service Activation
Coordinated deployment of services, including system integration, monitoring setup, and security protocols. Our team conducts thorough testing while maintaining business continuity throughout the transition.
Optimization & Evolution
Continuous service refinement through regular performance reviews, stakeholder feedback, and proactive adjustments. We ensure services evolve with your changing business needs while maintaining consistent quality.
Interested in Learning More?
Together, we'll explore the services and solutions that are critical to your business's longevity.
Call your regional office:
+1 (800) 426-8324
+1 (800) 426-8324
+44 (0) 7799 747974 (London Office)
+65 6862 5225 (APAC Office)
Email your regional contact:
contact@maintech.com
contact@maintech.com
clongcroft@maintech.com (London Office)
cyeo@maintech.com (APAC Office)
Our global offices:
Headquarters:
14 Commerce Dr, Cranford NJ, 07016
Headquarters:
14 Commerce Dr, Cranford NJ, 07016
EMEA:
16 St Johns Lane, Farringdon, London, UK EC1M 4BS
APAC:
12 Woodlands Square #02-75 Woods Square Tower 1, Singapore 737715
