Healthcare providers cannot engage an IT support partner in the same way other businesses can. Before any vendor can touch systems that interact with patient data, they must satisfy a formal set of security requirements and sign a legal commitment mandated under HIPAA. Many IT providers cannot meet that bar.
Maintech's service desk acts as the first point of contact for IT issues across the organization, giving clinical staff a responsive, knowledgeable resource so that technology problems do not become care problems.
Maintech provides direct frontline support for the client's electronic health record systems. Understanding how these platforms function in a clinical context, and how staff actually use them, is what separates effective healthcare IT support from a generic helpdesk that simply logs tickets and escalates.
Maintech meets all security standards required to operate as a vendor in a HIPAA-regulated environment and has executed a BAA with the client. Every aspect of the service is delivered with those obligations in mind.
With a long-standing support relationship in place, the client’s clinical staff have a reliable IT partner that understands the environment they work in. Issues get resolved quickly and correctly by a team that already understands the systems and workflows clinical staff depend on.
Responsive helpdesk support across clinical and administrative teams
Confidence in a long-term IT support partner with proven healthcare experience
HIPAA-compliant service delivery maintained throughout the relationship
BAA in place, satisfying vendor compliance requirements
Faster resolution of EHR-related issues