IT FIELD SERVICE
Expert on-site technical support delivered by our global direct labor workforce. With hundreds of professionals deployed across worldwide field locations, we provide reliable hands-on support wherever your business operates.
Professional Field Support Solutions
Our field service teams combine technical expertise with stringent security protocols to deliver reliable on-site support. From routine maintenance to emergency response, we ensure your infrastructure receives expert hands-on attention while maintaining the highest standards of security and professionalism.
Global In-House Expertise
Hundreds of direct labor professionals deployed across worldwide field locations deliver consistent, high-quality support. Our no-contractor model ensures security and reliability across all service interactions.
Rapid Response Capability
Strategic partnership with UPS and 100+ Forward Stocking Locations (FSLs) enables quick parts availability and swift on-site response when critical issues arise.
Flexible Service Models
Customizable engagement options, including prepaid time banks, time and materials, and monthly contracts. Our adaptable approach aligns with your operational needs and budget requirements.
Security-First Approach
Every field technician undergoes thorough background checks and maintains proper badges and certifications. Strict security protocols protect your sensitive environments and data.
Standardized Global Delivery
ITIL-compliant processes ensure consistent service quality worldwide. Unified procedures and documentation maintain service excellence across all locations.
The Maintech Field Service Difference
Our approach to field service combines global reach with local expertise, delivering reliable on-site support that meets enterprise standards.
True Global Coverage
With technicians in every major technology hub, we provide consistent support worldwide while understanding local requirements and regulations.
Quality Assured Service
Our direct labor workforce model enables direct control over service quality and security. With 97.2% of service requests handled by direct employees, you can trust in consistent, reliable support.
Enterprise-Grade Experience
Supporting over thousands of servers across 114 data centers globally, we bring proven expertise from serving Fortune 500 companies to every client engagement.
Integrated Support Systems
Our eMaintech platform coordinates field operations, ensuring efficient dispatch, clear communication, and detailed service tracking.
Building Long-Term Field Service Partnerships
Our field service partnerships extend beyond basic technical support – they represent a commitment to your operational success. Through dedicated on-site teams, flexible engagement models, and consistent global delivery standards, we create lasting relationships that evolve with your business needs while maintaining the highest levels of service excellence.
Technical Expertise That Scales
Get access to skilled professionals without the overhead of internal hiring. Our technicians bring enterprise-level experience to every engagement, from routine maintenance to complex implementations, scaling seamlessly with your operational demands.
Organized and Optimized
Through our sophisticated project management approach and eMaintech platform, we maintain clear documentation of your environment's configuration, track service patterns, and identify opportunities for proactive improvements that reduce IT-related issues over time.
Proven Process, Predictable Results
Our structured deployment methodology ensures consistent service quality across all locations. From initial discovery through daily operations, we follow established protocols that deliver reliable outcomes while maintaining the flexibility to adapt to your unique requirements.
Interested in Learning More?
Together, we'll explore the services and solutions that are critical to your business's longevity.
Call your regional office:
+1 (800) 426-8324
+1 (800) 426-8324
+44 (0) 7799 747974 (London Office)
+65 6862 5225 (APAC Office)
Email your regional contact:
contact@maintech.com
contact@maintech.com
clongcroft@maintech.com (London Office)
cyeo@maintech.com (APAC Office)
Our global offices:
Headquarters:
14 Commerce Dr, Cranford NJ, 07016
Headquarters:
14 Commerce Dr, Cranford NJ, 07016
EMEA:
16 St Johns Lane, Farringdon, London, UK EC1M 4BS
APAC:
12 Woodlands Square #02-75 Woods Square Tower 1, Singapore 737715
