BREAK FIX
Rapid hardware maintenance and repair across all major platforms and manufacturers. With stringent 2-hour response SLAs for critical systems and a global network of Forward Stocking Locations, we ensure minimal downtime for your mission-critical infrastructure.
Comprehensive Hardware Support & Maintenance
From critical server infrastructure to complex networking equipment, our break-fix services blend smart hands support with sophisticated logistics to deliver cost-effective alternatives to traditional OEM maintenance. Our global team provides enterprise-grade support across multiple platforms, backed by our proprietary eMaintech system.
Multi-Platform Smart Hands
Expert maintenance across all major OEM platforms including HP, Dell, IBM, Cisco, and Lenovo. Our vendor-neutral approach and skilled technicians provide cost-effective alternatives to warranty renewal while maintaining OEM-level quality.
Global Response Network
With technicians based worldwide in key global cities and 100+ Forward Stocking Locations, we deliver rapid smart hands support worldwide. Our sophisticated PMC (Parts Management Center) and TOC (Technical Operations Center) ensure consistent service quality globally.
Intelligent Service Routing
Our eMaintech platform's smart routing capability automatically matches service requests with the most qualified local technicians. This system ensures optimal response times and first-time fix rates across all maintenance activities.
Comprehensive IMAC Services
Professional Install, Move, Add, and Change services delivered by skilled smart hands technicians. From single device updates to complete infrastructure modifications, we handle all physical changes with minimal disruption.
Robust Logistics Management
Advanced parts logistics through our global TOC network and UPS partnership. Our sophisticated inventory management system and dedicated PMC ensure rapid parts availability, supporting our strict SLA commitments.
The Maintech Advantage in Break Fix Support
With five decades of experience supporting mission-critical environments, our approach to break fix sets the industry standard. From our direct labor workforce model to our sophisticated eMaintech platform, every aspect of our service delivery is designed to exceed enterprise expectations while optimizing costs.
Enterprise-Grade Response
Our commitment to rapid response is proven by consistent 2-hour SLA achievement for critical systems across 114 data centers globally. Supporting thousands of servers for leading financial institutions demonstrates our enterprise-ready capabilities.
Dedicated Workforce
Embracing edge solutions to bring computing power closer to data sources, minimizing latency and enabling real-time processing for IoT and next-gen applications.
Sophisticated Service Management
Our proprietary eMaintech platform combines smart routing, real-time monitoring, and comprehensive reporting. This integrated approach ensures optimal technician deployment and provides full visibility into service performance.
Global Parts Network
Strategic partnership with UPS and our network of 100+ Forward Stocking Locations ensures rapid parts availability worldwide. Our PMC (Parts Management Center) maintains comprehensive inventory control across all locations.
Cost-Effective OEM Alternative
As a vendor-neutral provider, we deliver OEM-quality support across all major platforms at significant cost savings. Our comprehensive service approach eliminates the need for multiple vendor contracts while maintaining enterprise-grade support standards.
Partnering for Your Success
Our approach to break fix services goes beyond traditional maintenance, creating lasting partnerships that deliver measurable value to your operations.
Seamless Implementation
Our proven onboarding methodology ensures smooth transition and minimal disruption. From initial assessment to full service activation, we follow a structured process that maintains business continuity while establishing robust support frameworks.
Flexible Engagement Models
Whether you need comprehensive coverage or targeted support for specific platforms, our service models adapt to your requirements. We work closely with your team to design the right mix of preventive maintenance, break-fix support, and smart hands services.
Continuous Optimization
Through detailed performance analytics and regular service reviews, we continuously refine and improve our support delivery. Our eMaintech platform provides comprehensive insights that help optimize your infrastructure while reducing operational costs
Interested in Learning More?
Together, we'll explore the services and solutions that are critical to your business's longevity.
Call your regional office:
+1 (800) 426-8324
+1 (800) 426-8324
+44 (0) 7799 747974 (London Office)
+65 6862 5225 (APAC Office)
Email your regional contact:
contact@maintech.com
contact@maintech.com
clongcroft@maintech.com (London Office)
cyeo@maintech.com (APAC Office)
Our global offices:
Headquarters:
14 Commerce Dr, Cranford NJ, 07016
Headquarters:
14 Commerce Dr, Cranford NJ, 07016
EMEA:
16 St Johns Lane, Farringdon, London, UK EC1M 4BS
APAC:
12 Woodlands Square #02-75 Woods Square Tower 1, Singapore 737715
