Ready to Experience the Power of Maintech's IT Solutions?
Get in touch with us now to discuss how Maintech can transform your IT operations.
Managed Services
Service Desk
Our Omni Channel Approach
Efficient and Accessible IT Support via ITIL Framework.
At Maintech, we take pride in our omni-channel approach to IT service delivery, underpinned by the implementation of the ITIL (Information Technology Infrastructure Library) framework. With our seamless support system, clients have the flexibility to open support tickets through various channels, including phone, email, chat, or system and device generated events.
Our 24/7 US-based service desk ensures that assistance is just a call or message away, providing round-the-clock support for your IT needs.
At Maintech, we take pride in our omni-channel approach to IT service delivery, underpinned by the implementation of the ITIL (Information Technology Infrastructure Library) framework. With our seamless support system, clients have the flexibility to open support tickets through various channels, including phone, email, chat, or system and device generated events.
Our 24/7 US-based service desk ensures that assistance is just a call or message away, providing round-the-clock support for your IT needs.
Expert Level 1-3 Support
Swift Ticket Resolution by Skilled Technicians.
When you encounter an IT issue, our dedicated Level 1-3 service desk is equipped with highly skilled technicians to address and resolve a wide range of problems remotely. Our advanced skills-based routing technology ensures that your support ticket is assigned to the most suitable resource, ensuring prompt and effective resolution, all while avoiding the need for hardware or software replacements.
When you encounter an IT issue, our dedicated Level 1-3 service desk is equipped with highly skilled technicians to address and resolve a wide range of problems remotely. Our advanced skills-based routing technology ensures that your support ticket is assigned to the most suitable resource, ensuring prompt and effective resolution, all while avoiding the need for hardware or software replacements.
Responsive Field Team Dispatch
In-Person Support for Complex Challenges.
In rare cases where a ticket cannot be resolved remotely, we have you covered. Our efficient field team, stationed at our Cranford headquarters and strategically placed across the country, ensures a next-day dispatch to your site. Whether it's desk-side assistance or support for data center infrastructure, our experienced technicians are ready to provide the hands-on help you need, minimizing any disruptions to your operations.
In rare cases where a ticket cannot be resolved remotely, we have you covered. Our efficient field team, stationed at our Cranford headquarters and strategically placed across the country, ensures a next-day dispatch to your site. Whether it's desk-side assistance or support for data center infrastructure, our experienced technicians are ready to provide the hands-on help you need, minimizing any disruptions to your operations.
Nationwide Coverage
Leveraging Regional Offices and Remote Technicians.
Maintech doesn't limit our IT support to a single location. We have strategically established a west coast office and deployed additional technicians throughout the country. Our team of remote and onsite techs enables us to serve clients across the nation effectively, regardless of their geographical location. With Maintech, you can rely on a comprehensive network of IT experts, readily available to address your specific needs.
Maintech doesn't limit our IT support to a single location. We have strategically established a west coast office and deployed additional technicians throughout the country. Our team of remote and onsite techs enables us to serve clients across the nation effectively, regardless of their geographical location. With Maintech, you can rely on a comprehensive network of IT experts, readily available to address your specific needs.
No Need for Hardware and Software Replacements
Cost-Effective Solutions for Your Business.
Our primary mission is to provide efficient IT support without the unnecessary burden of replacing your current hardware and software. By leveraging our omni-channel approach and skilled technicians, we can often resolve issues without the need for costly hardware upgrades or software changes. This approach not only saves you money but also ensures that your existing systems remain intact and optimized.
Our primary mission is to provide efficient IT support without the unnecessary burden of replacing your current hardware and software. By leveraging our omni-channel approach and skilled technicians, we can often resolve issues without the need for costly hardware upgrades or software changes. This approach not only saves you money but also ensures that your existing systems remain intact and optimized.
Experience Seamless IT Support with Maintech. Whether you face technical challenges at your headquarters, regional offices, or remote locations, we are here to assist.
What is Maintech's ITSM (Service Desk) software platform?
Maintech employs strict adherence to an ITIL framework by leveraging Microsoft System Center Service Manager (ITSM) platform and either a shared or dedicated instance for all of our clients. The Maintech team can also work in the clients ITSM toolset or we can integrate Microsoft system center manager with just about any modern ITSM platform.
Do I get a shared or dedicated team supporting me on this service desk?
The main interaction involved here is 'Mouse Click (Tap)' that create the animation for expand and collapse. It is targeting the main container of each row, so that user can click on anywhere within the row/container to expand or collapse an item.
Is your serivce desk 24x7x365?
Using the same interaction trigger as above, I created an animation to rotate and resize the icon to shape it from a plus to minus.
Can you provide level 1-3 support on your service desk?
To make things a little livelier, I added a nice little touch up to the paragraph by creating a slide in animation from below. So, instead of being still upon expand, it will slide in from below nicely.
What do you do to retain your technicians?
Training, careerpath,
