Case Study: Maintech’s IT as a Service Offering is Built Around Addressing What Every Business Requires Today: A Healthy IT Ecosystem
Service Desk, Client, Server and Network Management in a Single Solution:
Download this free case study to learn how medium sized businesses can benefit from the perfect IT as a Service (ITaaS) platform. Key takeaways from this case study include:
- How acquiring an outsourced solution for IT support helped an internal IT team of over 750 users focus their shift to business expansion projects and infrastructure design.
- How an ITIL based solution including incident management, escalations for advanced incidents, SLA compliance and reporting helped the IT team manage 1,200 calls per moth and lower escalation to an outside provider.
- How a 24×7 networking monitoring solution virtually eliminated after hour outage calls.